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You can reach our technical support department by sending an email message to support@pure.net, or by calling 434-476-8800 or 866-517-0033.
Our office hours are 9 AM - 6 PM weekdays. We actively answer technical support emails after office hours. See the list below for the answers to common questions. |
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Accelerated Web Surfing
( 1 items )
Learn how to use our accelerated web surfing service...
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Setup Information
( 8 items )
Server settings, minimum system requirements, using the Internet Connection Wizard, removing old ISP accounts, disabling call waiting, settiing up automatic dialing, and enabling cookies.
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Email Program Setup
( 4 items )
Help with setting up identities in Outlook Express, preventing Outlook Express from hanging up, opening attachments, and problems sending or receiving email.
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FTP/Web Page Information
( 2 items )
How to set up your free web space and/or space associated with your own domain name.
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Account Information
( 4 items )
Administer your account online, information regarding billing and payment methods, and copies of domain name agreements.
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Wireless Connectivity
( 1 items )
Find out where our wireless hotspots are.
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Spyware, Pop-up, & Spam Removal
( 4 items )
Recommended software for spyware, pop-up, and spam protection and removal.
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Virus Control
( 3 items )
Email scanning and recommended virus removal & protection software.
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Instant Messaging
( 1 items )
There are many IM (Instant Messaging) programs out there. We've seen most customers use the Yahoo or Microsoft Messenger program. However, there are many other versions out there. For example, Google has a free program called Google Talk. There is also a program called Pidgin that will "talk" to many of the most popular IM systems. You can download Pidigin from http://www.pidgin.im.
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Support 
